Email: Cianalao@icloud.com
Returns
We want you to be happy with your purchase. If you’re not satisfied, you may return eligible items under the conditions below.
Return window:
- You may request a return within 14 days of delivery.
Eligibility for returns:
- Item must be unused and in original condition
- Must include original packaging, accessories, and manuals
- Item must not show signs of modification, or damage
How to request a return:
- Email me at cianalao@icloud.com with:
Order number
Reason for return
Photos (if applicable) - Do not return items without approval — unapproved returns will be rejected.
Return shipping:
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping service.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect:
- Contact us within 48 hours of delivery
- Provide photos/videos of the issue
- We will arrange a replacement, repair, or refund where applicable
Refunds
- Once your return is received and inspected, we’ll notify you
- Approved refunds are processed to the original payment method
- Refunds typically take 3–10 business days to appear (depending on your bank)